Data protection declaration
The present confidentiality declaration by Lucrin.ca, a service of Lucrin SA, sets out for you the way in which companies in the Lucrin group - Lucrin SA, Lucrin Spain SL, Lucrin Mauritius Ltd, Lucrin Hong Kong Ltd, Lucrin USA, Lucrin India Ltd, Lucrin UK Ltd and Lucrin Japan, hereafter jointly named "we" - process your data, whether during your use of our internet websites and our mobile applications (hereafter also called "digital services", "internet websites" or "portal")
As far as our internet websites are concerned:
we are responsible for the processing of your personal data and the compatibility of this processing with current legislation. In order to do this, we respect the provisions in force at the present time with regard to data protection.
Any individual information concerning the personal and material situation of an identified or identifiable physical person constitutes "personal data". This means that these are details which could be linked to you personally and could supply information about you. The current provisions regarding data protection also use the term "your data" for this. The term "processing" refers to any manipulation of your data, in particular the collection, recording, management, use, transmission, disclosure or deletion of your data.
Please note that the following particulars can be changed at any time. We therefore recommend that you regularly consult the present confidentiality declaration. Third-party websites which are accessible via our portal are not subject to the principles declared here. We decline any responsibility regarding the respect of data protection by third-party websites.
You will find below information concerning the nature of the personal data belonging to you which we collect and record when you visit our websites, the manner in which we use this data and the persons to whom we can transmit it, where appropriate.
You will moreover find information regarding the rights you have against us relating to the use of your data:
Scope and purpose of the processing of personal data
During visits to our websites
If you use our digital services without supplying any other indications, the web server technology we use automatically records general technical navigation data in its files, known as logs. The IP address of the device used for the visit, data relating to the type of browser, the internet service supplier and the operating system used, those of our digital services which have been visited, the landing/exit pages and the date and duration of the visit are included in this, among others. The purpose of the collection and processing of this information is to allow the use of our internet websites (connection), to ensure and reinforce the safety and stability of our systems and our services, to analyse the use of our offers and services, to gather general demographic information and to optimise our internet services (in particular, but not only, the improvement of products, marketing activities, targeted advertising etc.), as well as obtaining in-house statistics.
The user is not identified at this time. Equally, in principle no link is made between this information collected automatically and the personal data recorded by us. Nevertheless, there may be an exception to this basic rule if you already have a user account registered on one of our websites. You will find below more detailed information concerning the processing of personal data of registered users.
When opening a user account
Your registration, as well as the creation of a user account, may be required for the use of personalised services or for access to protected areas or for the processing of orders and the management of your accounts. It is therefore necessary that you supply some personal data. For example, this includes:
- your e-mail address, which can also serve as your user name,
- a password, as well as other data, as appropriate according to the context and service, such as
- your surname and first name
- your address (complete postal address, postcode and location)
- your telephone number
- information relating to newsletters about subscription and other advertising
- your preferred language.
As well as the data highlighted as obligatory for the use of a specific digital service, you are free to supply and record other personal data. We use this data to supply and manage our digital services and for verifying the data supplied, in other words for the justification, the content structure and the realisation and modification of contractual agreements made with you concerning your user account, as well as for invoicing with due diligence in the case of sales.
If you post any contributions (comments, photos, videos etc.) via the corresponding functions of our portals in order to share them with other users, it is possible that we may disclose them and that the public may thereby gain access to them. The same applies to your user name or a pseudonym that you may have chosen to this effect. We would draw your attention to the fact that such data that you might publish may be further seen by third parties once it appears on the internet, via search engines for example, even if its deletion or anonymisation has been requested. By confirming the entry and the transfer of data relating to your user account at the time of registration, you guarantee the exactitude of the data you have supplied.
When using a portal as a registered user
We collect data for statistical reasons in order to ensure that the portal works properly and to analyse, optimise and personalise the use of our offers and services. We therefore collect data relating to your use of our digital services, particularly the functions you use, which advertisements you have looked at and how you notice them. You will find further information on the processing of this personal data in this document. As soon as you use our portal as a registered user, statistical data can be consulted by other registered users and captured and evaluated by us.
When making a purchase / when purchasing or acquiring a paid-for service
If you buy a product or a paid-for service on our website some data such as, for example, your surname and first name, your address (complete postal address, postcode, location) and other data must potentially be supplied, given that we need this to complete the contract concluded with you. If you choose to purchase a product or a paid-for service using the option of online payment by credit card or PayPal, for example, payment takes place via the online payment system of the supplier concerned. In this case, the processing of personal data and payment is carried out directly via the supplier of the payment system concerned. We do not know nor do we record your payment data. The provisions relating to the protection of data on each supplier's online payment system apply additionally.
Insofar as you are registered and have a user account, we can record your data in your user account for the next purchase or contract concluded. In all cases, we record all the information relating to your present and past purchases and contracts concluded, in other words that relating to the products, services, number of products and services per purchase and the payment amount. We are authorised to use this information for the purposes of marketing and analysis. Further below, you will find more information regarding the purposes of marketing and analysis.
Following your registration or your order as a guest on one of our internet websites:
we can also use your personal data for the purposes of personalised advertising. This relates as much to the personalisation of e-mail advertising such as e-mails containing general information or information of an advertising nature (newsletter) and instant messaging services as to the supply of contents and personalised advertising on our websites. To this end, we can automatically analyse the information relating to your behaviour which is gathered when you use our portals in order to avoid you receiving inappropriate advertising.
By creating a user account, you essentially become automatically subscribed to receive our newsletter and your e-mail address can then also be used for our own advertising until you unsubscribe from the newsletter concerned. You will find a link at the bottom of each e-mail we send allowing you to unsubscribe from the newsletter at any time. You can also unsubscribe from the newsletter at any time by sending an e-mail to Privacy@lucrin.com.
Unsubscription is possible at any time. We are entitled to instruct third parties to carry out the technical processing of advertising initiatives and our own advertising and to transmit your data for this purpose.